Privacy Policy

This Privacy Policy describes how Your Beauty Haven: Luxury Makeup, Fragrance & Natural Oils (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website www.scentsvault.com (the “Site”) and purchase our products.

1. Information We Collect

We collect information you provide directly to us, automatically when you use the Site, and from third parties.

Information You Provide:

We collect information when you register an account, make a purchase, or contact us. This includes:

  • Identifiers: Name, email address, shipping and billing address, phone number.
  • Commercial Information: Details of products you purchase, view, or add to your wishlist.
  • Financial Information: Credit/debit card numbers and other payment details. We do not store full payment card information. It is processed securely by our payment processors like Stripe, PayPal, etc.
  • Communications: Records of your communication with us.

Information Collected Automatically:

When you visit our Site, we automatically collect certain data, which may include:

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform.
  • Usage Data: Information about how you use our Site, including products you view, search terms, and how you interact with our pages.

Information from Third Parties:

We may receive information about you from third parties, such as payment and shipping services, analytics providers (like Google), and advertising networks.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you administrative messages.
  • To Improve Our Site and Services: To analyze how customers use the Site, troubleshoot technical problems, and develop new features.
  • For Marketing and Advertising: With your permission where required by law, to send you promotional communications about our products, offers, and news.
  • For Security and Fraud Prevention: To monitor and prevent fraudulent transactions and ensure the security of our Site and business.

3. Legal Basis for Processing (For EEA/UK Users)

If you are in the European Economic Area (EEA) or the UK, we process your personal information based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations under the sales contract with you.
  • Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, and preventing fraud.
  • Consent: Where we have obtained your explicit consent, for example, for certain marketing communications.
  • Legal Compliance: To comply with our legal and regulatory obligations.

4. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: Companies that provide services on our behalf, such as payment processors, shipping carriers, and IT support.
  • Professional Advisors: With our lawyers, accountants, and other professional advisors where necessary.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of our business.

We do not sell your personal information to third parties.

5. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data, such as relying on the European Commission’s Standard Contractual Clauses.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal, accounting, or reporting requirements. For example, we retain order information for tax and warranty purposes for a period of [e.g., 7] years.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of your personal information.
  • Correction: The right to correct inaccurate or incomplete information.
  • Deletion: The right to request that we delete your personal information.
  • Restriction of Processing: The right to request that we stop processing your personal data.
  • Data Portability: The right to receive your data in a machine-readable format.
  • Object to Processing: The right to object to our processing of your personal data.
  • Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email.

To exercise any of these rights, please contact us using the details at the end of this policy.

8. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to collect and use personal information about you. For more information, please see our dedicated Cookie Policy [Link to your Cookie Policy, if you have one].

9. Children’s Privacy

Our Site is not intended for individuals under the age of [16/18]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will post the revised policy on this page and update the “Last Updated” date.